POLICIES 

privacy

SHIPPING & RETURNS

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LET’S TALK PRIVACY….

**Please note when we, we’re, our, we’ll or us are mentioned in regards to our PRIVACY POLICY AND TERMS OF SERVICE it is in reference to Coif’d Tresses LLC.

When you, your, customer, clientele are mentioned it is reference to you as our potential customer and/or customer.**

Your privacy is very important to us. It is Coif’d Tresses policy to respect and honor your privacy regarding any information we may collect from you on our website, https://www.coifdtresses.com/.

The only personal information we ask of you is solely meant to provide you with great service. We only retain collected information for as long as necessary to provide you with your requested service.

 

What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. 

 

We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.  We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us.

 

Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. ie: The companies you choose to provide your form of payment; PaypalApple PayVisaMaster CardAmerican ExpressDiscover etc..

 

 

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 01 September 2018.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase any item from Coif’d Tresses, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our products and other updates. You can choose to deny this option as instructed below.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our company  collecting  your information and using it for the specified reasons previously mentioned only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. Your information is never given away. Coif’d Tresses does not entertain sharing any of our customers information without the customer’s consent.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@coifdtresses.com. Your request for your information to be withdrawn from Coif’d Tresses will be fulfilled within 1 Business Day or once request has been received.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

Your credit card details and transaction details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After your payment is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them (third-party providers) to perform the services they (third-party providers) provide to us, such as payment gateways and other payment transaction processors.

These third-party services ( paypal, square, visa, mastercard, etc.. )  have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites ( PAYPAL, APPLE, SQUARE etc.. ) and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

This website uses cookies, and may use cookies to create a persistent shopping cart session.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – OUT OF COUNTRY RESIDENTS

*Out of Country Resident is defined as any country not located within the continental United States or claimed as a United States territory.

If you are an out of country resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are an out of country resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, and what exactly has been updated on this policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@coifdtresses.com

 

Since the C-19 pandemic, shipping has been a challenge for all business.  Coif’d Tresses is dedicated to get your product to you as soon as possible.

 

You will receive a tracking number to monitor your purchase once your order is shipped.  Coif’d Tresses shipping coincides with the postal services USPS, DHL, and FEDEX rules and regulations.

 

Getting your purchase to you is top priority!!

 

ALL ORDERS received will be processed within 24 hours of being placed. 

 

ESTIMATED SHIPPING TIMES ARE AS FOLLOWS:

 

Allow 3 - 5 business days for arrival if located within the United States.

 

Allow 4 – 5 business days for the UK

 

Allow  6- 7 days shipping for Africa, and all other countries.

 

For deployed units ( military vessels and civilian vessels ) allow 8 to 15 business days or per priority postal military services.

In the event that you receive a damaged item, please CONTACT US within 5 days.

 

For sanitary reasons Hair is non-refundable but a credit can be issued.

 

For non-porous items ( brushes, combs, spray bottles ) that do not come in contact with the scalp, or have not been altered, a credit can be issued.

 

In the event that a return is agreed upon by Coif'd Tresses and the customer, the customer will pay for shipping and the return will be reissued upon review by Coif'd Tresses. Upon receiving the returned item if there is any damage to the items, a return will not be issued. If a return is not approved a credit can be issued. 

Please allow 10 Business Days for any return processing and response. 

If you require further assistance - please do not hesitate to contact CUSTOMER SERVICE. A representative will respond within 24 hours. 

 We all have the right of free speech and there are many platforms for that privilege. Coif’d Tresses however, is not that type of emotional supporting platform.

 

 Coif’d Tresses is all about constructive education and positive energy.  In the event that you feel the urge to speak ill or rude to anyone, it is strongly suggested that you contact Customer Service or not respond at all.

 

 Coif’d Tresses is a home for many - no matter the creed, color of skin, life diversity, or age.  Ignorance is not tolerated and all negative comments will be erased. 

 

You are welcome to come purchase a product, laugh, share a blog, share some “T”.

 

Your good energy is appreciated and wanted. If you can be a source to conduct negative energy you can also outsource positivity as well. 

 

Bring on the positivity!!!

                                                                                       - COIFTEN COIF'D LOVE

 DIRECT YOUR CONCERNS TO: CUSTOMERSERVICE@COIFDTRESSES.COM